One Sixth Corner always wants to be sure that our customers are satisfied with their purchase. Therefore, our direct customers are covered by a 7 Days Exchange/Return window from the date of delivery.
Due to the limited production of our items, we encourage our customers to inspect their items once received, so that you can take advantage of available stock replacement
Damaged or defective items
Having issue of defective parts or missing parts?
If there are any defective accessories or missing parts, please feel free to contact us by email to: firstname.lastname@example.org
Will we be responsible for the return shipping fee?
Yes, we are responsible for the return shipping fee. Customers are required to pay the shipping fee in advance. Once we receive the package and shipping courier receipt, a full refund amount in store credit and shipping fee will be granted to the customer's original payment method.
Which shipping services customer should use for returning a product?
We will only accept the DHL/UPS/TNT service as return pathway, we will not be responsible for the shipping fee if customers choose to return the package via Express Shipping, and we shall not be responsible for the shipping fee
Are Replacement Acceptable?
Yes, but the customer must bear the shipping fee when we dispatch the replacement again. Please be reminded that replacementparts will only be available when can be provided by the manufacturer and we are not responsible for those.
In the following cases, the return policy will not be covered by One Sixth Corner
If the customer sends back the product to our original dispatch address without getting our approval or prior notice, One Sixth Corner reserves the right to forfeit the returned product
If there are any defective parts or missing parts, the customer must contact us via email to within 8 days after the arrival of the package
The customer does not provide strong evidence (i.e. Photo) to show the item that the product is damaged before opening the product.
Item must be dispatched within 7 days once One Sixth Corner approves the return request
One Sixth Corner rejects all used items for return. Any damage resulted from improper use or lack of maintenance will not be accepted for return.
If the returned product is lost in transit, One Sixth Corner shall not be responsible
Tracking number must be provided for the return package
The return package is not delivered to our return address within 60 business days
For products that have been released for 2 years or above, please be aware that the ageing effect may occur that leads to certain defects. Please be aware that in this case, returning and exchanging of products will not be accepted. To illustrate, fade, crack, wrinkle and oxidation of products could appear for products that were released for 2 years or above
Please be aware that the product prices vary due to the demands from markets. Customer can not return the product due to the change in prices
Please be aware that after-sales service is not available for pre-owned products